What to send us
The request id shown on any error screen identifies the exact request in our logs. Sending it turns a vague report into a precise one.
Resource
A real person, not a ticket carousel
Support is email and in-app chat, staffed during Indian business hours, with an escalation path for anything that stops a desk from operating.
What you get
Email
support@mativyx.com — the fastest route for anything with a screenshot.
In-app chat
Available from the console when enabled for your account.
Desk-down escalation
Anything blocking check-in or billing is escalated immediately.
Onboarding help
Guided setup and data import for chain and enterprise accounts.
Release notes
What changed, in the console, before you notice it changed.
Status
Incidents and maintenance windows, published as they happen.
Questions people actually ask
- Do you offer phone support?
- For chain and enterprise accounts, yes, with a named contact.
- What are your hours?
- Indian business hours, with escalation cover for issues that stop a site operating.