Import before you commit
A member import runs as a dry run first: it reports what it would create, what it would skip, and which rows it could not read — before anything is written.
Resource
What the first week actually looks like
The desk can be taking check-ins on day one, with the first full billing cycle inside two weeks. Here is the sequence, including the steps that need something from you.
What you get
1 — Organisation
Create the organisation, add your first branch, set currency, timezone and tax.
2 — Plans
Define the memberships you sell today. Refine them later.
3 — Members
Import from CSV with a dry run, or start adding at the desk.
4 — Staff
Invite the team and assign roles — owner, front desk, trainer.
5 — Desk live
Start checking members in. Everything else can follow.
6 — Billing live
Turn on invoicing, reminders and collections.
You do not have to enable everything
Modules are enabled per branch. Start with members, check-in and billing; add classes, retail, payroll and automation when the team is ready for them.
Questions people actually ask
- How long does onboarding take?
- The desk can be live the same day. A full billing cycle typically lands in the first two weeks.
- Do you migrate our data for us?
- For chain and enterprise deployments, yes — a mapped migration with a dry run before cutover.